The platform was created during the #DTTPHackathon, where it secured first place among 30 competing teams. The challenge was to design a solution that would make mental health resources more accessible and tailored to individual needs.
Many individuals face challenges in accessing personalized and effective mental health support due to various factors such as limited access to professional therapy, stigma surrounding mental health, lack of awareness about available resources, and the general one-size-fits-all approach in traditional mental health care.
Thrive offers personalized mental health support through AI-driven conversations, personalized care plans, tailored mental health resources, sensing of physiological factors through wearable device integration, and more, addressing accessibility and personalisation gaps in traditional mental health care.
A key feature of the THRIVE platform is its onboarding process, which includes a comprehensive Mental Health Assessment. This assessment is designed to personalize the user's experience right from the start, ensuring that the platform's resources are tailored to their specific needs.
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Using the design thinking process to define and solve the problem, I worked closely with my team over the course of 3 days. The project kicked off with a stakeholder meeting to understand the business goals and requirements.
First, I needed a better understanding of the users, their needs, and the mental health landscape.
I set two research goals and decided on the best research methods to achieve them:
1. Learn as much as possible about users
user interviews & usability testing
2. Understand current solutions and the competitive landscape
comparative analysis
My goal was to learn from the steps vendors took to list their products on the platform. I wanted to find out if the process was easy for them, if there were any parts they were getting stuck on, and what they liked or disliked about the process. I used affinity mapping to pull out common themes and patterns among users.
Users found it difficult to navigate the platform due to ambiguous language, insufficient guidance, and confusing terminology.
Users felt the platform didn’t offer enough flexibility in customizing their mental health journey, often feeling restricted by predefined option
Users struggled with navigating through various sections of the platform, finding the user interface challenging to use and not straightforward.
Users were unsure whether their interactions and progress on the platform were being successfully recorded or completed.
THRIVE is a personalized mental health journey platform designed to offer tailored support through AI-driven conversations, customized care plans, and real-time mood tracking. It aims to address gaps in accessibility and personalization in mental health care.
At this stage, it was time to redefine the goal and narrow down its scope based on the insights gained from users.
Vendors need a form that is easy to navigate, gives clear instructions, uses consistent terminology, and provides flexibility so that they can get their products into the hands of more educators.
With user insights and a re-defined problem statement in hand, it was time to come up with solutions and validate them.
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I built a mid-fidelity prototype to validate initial design solution. I wanted to know if the redesign had solved some of the problems around clarity, flexibility, and navigation.
The original form contained 30+ questions but only one was required – product name. This meant vendors could publish their product listings with very little content. To address this problem, I wanted to increase the number of required questions.
I iterated over the flow of the form a couple of times to make sure it was right.
The new form is a multi-page form with fewer questions per page, making for a less distracting and less intimidating experience. Vendors move through the form in a linear way, going through each section in sequence.
Lack of clarity and guidance was an issue from the very beginning.
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Navigating the original form was a source of confusion for vendors.
I added a Preview button to the last page of the form. Once vendors are satisfied with their product listing, they can click the Publish button.
The existing form wasn’t flexible enough for the diversity of products, so I worked with vendors to improve it.
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